Refund policy
RETURN / EXCHANGE POLICY
Returns must be accompanied by the respective Invoice or delivery receipt received upon delivery, that is readable and neither tampered with nor altered.
Item/s may be returned / exchanged within seven (7) days upon receipt. Please also note that the reason for the return will still be subject to evaluation by Chris Sports.
If you wish to have an ordered item returned / exchanged, kindly send an email to chrissportsnetwork@gmail.com, and a customer service representative will get in touch with you to facilitate.
Cost of shipping back the item/s to Chris Sports shall be shouldered by the customer.
Returns on gym equipment or large items shall strictly follow warranty guidelines as specified accordingly.
ITEMS SUBJECT FOR RETURN / EXCHANGE
A return of an ordered item/s may only be initiated based on the following reasons:
Damaged or defective item – item/s has a visible damage or is not working properly
Wrong item delivered – item received is not what was originally ordered
MISSING OR BROKEN ITEM/S OR PART/S
If an item or part is missing, send an email to chrissportsnetwork@gmail.com with the order and product details. A customer service agent will get in touch with you and further investigate. If we made an error, we will ship you the replacement.
CASES NOT ENTITLED FOR RETURN / EXCHANGE
As stipulated in the Consumer Act of the Philippines, the following are NOT entitled for a return / exchange:
Damaged item/s caused by customer’s mishandling or wrong assembly
Customer’s change of mind
Additionally, Chris Sports also reserves the right to reject the return / exchange of the following:
Undergarments that have been purchased in our online stores
Items that have been labelled or vandalized by the customer
Items that are not in their original packaging
Items with missing accessories
ITEM REPLACEMENT SCHEDULE
Once an ordered item/s has been initiated for return, replacement item/s shall be shipped out to the customer, upon the return of the item/s in our warehouse and after evaluation.
The delivery of the replacement item/s shall follow the same schedule mentioned in our delivery policies.
REFUND POLICY
Customer refund shall only commence once the returned item/s has been shipped back to us and evaluated. Refund shall vary depending on the payment method used to place the order:
Cash on Delivery – refund shall be in the form of a check pickup in the Chris Sports head office less 5% processing fees.
Bank Deposit – refund shall be deposited to the original bank account used by the customer in placing the order less 5% processing fees.
Online Payment – payment shall be reversed with the amount credited back to the customer, as per the issuing bank’s schedule less 5% processing fees.
HOW TO CANCEL AN ORDER
If you would like to cancel an order that you have placed on the website, kindly send us an email as soon as possible at chrissportsnetwork@gmail.com, with your order number as the subject, to avoid complications that might arise from your order.
Orders that have already been shipped out, i.e. orders with their respective Shipping Tracking Number may still be cancelled. However, please note that the corresponding amount will be deducted from the total amount to be refunded:
5% of the total payment – if paid through credit card
For a large exercise machine that was paid via bank deposit and has been shipped out, the 5% processing fee will be deducted from the total amount to be refunded.
A confirmation email will be sent to the customer’s registered email address upon the successful cancellation of an order. Cancelled orders cannot be reactivated, so in the case of a change of mind, a new order will need to be placed on the website the usual way.
AUTOMATIC CANCELLATIONS
Chris Sports at its sole discretion might cancel orders placed on the website on certain cases such as, but are not limited to the following:
Suspected fraudulent transactions
Orders with incomplete customer details (e.g. address, contact details), that will cause a failure of delivery
Orders that have reached the maximum delivery attempts of two (2)
Orders with bank deposit as its payment method that have been outstanding for more than 48 hours
Orders that are not covered by Chris Sports, or 3rd Party Logistics (3PL) serviceable area